Refund policy

Returns

• Time Frame: Returns are accepted within 30 days from the date of purchase.
• Condition: Items must be returned in their original condition, unused, and with all tags attached.
• Exclusions: Final sale items cannot be returned or refunded.

Return Process

1. Initiate a Return: To initiate a return, please contact our customer service team at sales@bonsaicare.com.au with your order number and the reason for the return.
2. Approval: Once your return is approved, you will receive a confirmation email with instructions on how to send your item back.
3. Shipping: Customers are responsible for return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

Refunds

• Inspection: Once we receive your returned item, we will inspect it to ensure it meets our return policy criteria.
• Processing Time: If your return is approved, a refund will be processed within 7-10 business days. The refund will be applied to your original method of payment.
• No Restocking Fee: We do not charge a restocking fee for returned items.

Exchanges

• Availability: If you wish to exchange an item for a different size or color, please follow the return process and place a new order for the desired item.

Non-Returnable Items

• Final Sale Items: Any items marked as final sale are not eligible for return or refund.

Contact Information

If you have any questions about our return and refund policy, please contact us at:

• Email: sales@bonsaicare.com.au
• Phone: 0481776587 | 0430393838

Policy Updates

We reserve the right to update or modify this return and refund policy at any time. Any changes will be posted on this page, and we encourage you to review this policy periodically.